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Help centre
All shoes are listed in women's EU sizes 36–42 — check the size guide below (EU / UK / US / foot length in cm). Measure your foot heel-to-toe in the evening, when feet are largest. Pointed-toe heels and slim mules can feel snug: if you're between sizes, or have a wider foot, go one size up. Not sure? WhatsApp us the shoe and your usual size and we'll advise.
Heel heights vary by style — kitten heels sit low, block heels are mid-height and steady, and stilettos and platforms are the highest. Ask us on WhatsApp for the exact height of any pair, or try them on at a branch.
We have 4 branches in Nairobi CBD: Imenti House (1st Floor, Shop A10), Platinum Plaza (6th Floor, Shop 604), Dev Towers, Biashara Street (5th Floor), RNG Plaza (1st Floor, Shop F33). Visit any of them to try on your pair.
Yes — choose "Pick up at a branch" at checkout and select the branch you want. Pick-up is free. Your order is usually ready the same day or the next business day, and we will confirm on WhatsApp before you come in.
Of course — WhatsApp us the product name or a screenshot and we'll tell you about colours, sizes in stock and how the pair fits.
Same-day delivery in Nairobi CBD & nearby (order by 2pm). Next-day delivery across Nairobi estates. Countrywide by courier or bus parcel in 1–3 days. The exact fee for your area shows at checkout — or pick up free at a branch.
Pay with M-Pesa at checkout — enter your number, approve the prompt on your phone with your PIN, and your order is confirmed instantly. You can also order on WhatsApp.
Talk to us on WhatsApp with your order number, or visit any branch, and we'll help you sort it out.
Women's shoe sizes, approximate conversions. Between sizes, or for pointed-toe styles, go one size up.
| EU | UK | US | Foot (cm) |
|---|---|---|---|
| 36 | 3 | 5 | 22.5 |
| 37 | 4 | 6 | 23.5 |
| 38 | 5 | 7 | 24 |
| 39 | 6 | 8 | 25 |
| 40 | 7 | 9 | 25.5 |
| 41 | 8 | 10 | 26 |
| 42 | 9 | 11 | 27 |
Pick up from any branch or get it delivered. Pick-up is free — choose your branch at checkout and we will confirm on WhatsApp when your order is ready.
Nairobi CBD & nearby — same day
Order by 2pm and a rider brings it to your door the same day.
Nairobi estates — next day
Kasarani, Embakasi, Rongai, Karen, Ruaka and the rest of the metro, delivered the next day.
Countrywide — 1–3 days
Any town in Kenya by courier (to your door or office) or bus parcel (collect at the booking office).
Free branch pick-up
Collect your order at no charge from any of our 4 branches in Nairobi CBD — you choose the branch at checkout.
Your exact delivery fee is calculated at checkout from your area or town.
We take M-Pesa. At checkout you'll get an STK prompt on your phone — enter your M-Pesa PIN and your order is confirmed straight away, with a receipt you can print or share.
Ordered the wrong size or have a question about your order? WhatsApp us on 0105 151 095 with your order number, or visit any branch, and we'll talk you through the options.
Call
0105 151 095
0105 151 095
Branches
4 branches in Nairobi CBD — Imenti House, Platinum Plaza, Dev Towers & RNG Plaza
See all branches & directionsPrices are in Kenya Shillings and may change without notice; the price you pay is the one shown at checkout. Orders are confirmed once M-Pesa payment is received. Stock is limited per size — if an item sells out after you order, we'll contact you to swap it or return your payment. Delivery times are estimates and may vary with courier and bus schedules. Colours may look slightly different on screen.
We only collect what we need to fulfil your order — your name, phone number, delivery area or pick-up branch and (optionally) email. We use it to process payment, arrange delivery or collection and contact you about your order. We never sell your details.
Still need help?